Austech AI Pty Ltd
Document ID: OPS-POL-001
Version: 1.0
Approved By: Director
Effective Date: 14th February 2026
Review Cycle: Annual
1. Introduction
Austech AI Pty Ltd (“Austech AI”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our AI welding robotic systems, automation solutions, rental services, and related business activities.
2. What Information We Collect
We may collect personal information including:
Business Contact Information
- First and last name
- Work email address
- Phone number
- Company name
- Job title
- Company size
- Industry sector
Business & Technical Information
- Workshop size and capacity
- Number of welders employed
- Welding processes used (e.g., MIG/MAG, FCAW, TIG)
- Production volumes
- Automation requirements
Marketing & Website Data
- Information submitted via LinkedIn Lead Gen forms
- Website enquiry forms
- Event registrations
- Cookies and website analytics data
We do not collect sensitive personal information unless required by law.
3. How We Collect Information
We collect personal information when you:
- Submit a LinkedIn Lead Gen form
- Contact us via our website
- Request a demo, ROI assessment, or quotation
- Subscribe to updates
- Communicate with our sales team
- Attend trade shows or industry events
We may also receive information from third-party platforms such as LinkedIn.
4. Why We Collect Personal Information
We collect and use your information to:
- Respond to enquiries
- Provide product information and proposals
- Conduct ROI assessments
- Arrange demonstrations
- Process rental or purchase agreements
- Improve our products and services
- Send relevant marketing communications
- Comply with legal obligations
We do not sell personal information to third parties.
5. Disclosure of Personal Information
We may disclose personal information to:
- Employees and authorised representatives
- Service providers (e.g., CRM, IT hosting providers)
- Professional advisers (legal, accounting)
- Regulatory authorities where required by law
All third-party providers are required to handle information securely.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored in secure cloud-based systems, CRM platforms, and password-protected databases.
7. Overseas Disclosure
Some of our service providers (such as CRM or cloud providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.
8. Access and Correction
You may request access to the personal information we hold about you or request corrections if it is inaccurate.
To make a request, please contact us using the details below.
9. Marketing Communications
We may send you marketing communications relating to our AI welding robots, automation solutions, and industry insights.
You may opt out at any time by:
- Clicking the unsubscribe link (where applicable)
- Contacting us directly
10. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
You may adjust browser settings to refuse cookies if preferred.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
Austech AI Pty Ltd
Level 2, 220 St Georges Tce, Perth, Western Australia 6000, Australia.
Email: sales@austech-ai.com.au
Phone: +61451 755 206
Website: www.austech-ai.com.au
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.